Question 1

Who is The Ghori and where are you based?

Accepted Answer

The Ghori is a Dubai-founded hair and scalp house operated by Ghori Trading LLC. We design formulas in the UAE and manufacture each one in the country most respected for that specific craft — serums in Belgium, shampoo and conditioner in South Korea, cold-pressed oils in India, and precision tools with specialist toolmakers.

Question 2

Are Ghori products cruelty-free and vegan?

Accepted Answer

Every Ghori product is 100% cruelty-free — no animal testing at any stage, by us or by any manufacturing partner. The vast majority of our range is also vegan; the ingredient list on each product page shows the full breakdown.

Question 3

Are your formulas sulphate, paraben and silicone free?

Accepted Answer

Yes. Our shampoos are sulphate-free (SLS/SLES-free), and the full range is free of parabens, phthalates, mineral oil and added silicones. We use gentle coco-glucoside based cleansers and cosmetic-grade botanical oils.

Question 4

Are Ghori products halal?

Accepted Answer

Our ingredients are plant-derived or synthetic-vegan and contain no alcohol as an active. Formal halal certification is in progress with UAE authorities; contact us for the current status on any specific SKU.

Question 5

Does rosemary oil really help hair growth?

Accepted Answer

Rosemary oil is one of the better-studied botanicals for hair. A 2015 randomised trial found it comparable to 2% minoxidil after six months for some users, though individual results vary. Our formula pairs rosemary with peppermint and biotin for a balanced scalp treatment.

Question 6

How often should I use the Rosemary & Biotin Oil?

Accepted Answer

Two to four times per week is a good starting point. Warm a few drops between your palms, massage into a dry or damp scalp for a few minutes, and leave in for at least 30 minutes — or overnight — before washing out.

Question 7

Can I leave rosemary oil in overnight?

Accepted Answer

Yes, many people leave it in overnight. Apply to the scalp rather than the lengths, and wash it out in the morning.

Question 8

Is rosemary oil safe during pregnancy?

Accepted Answer

Concentrated rosemary essential oil is generally not recommended during pregnancy. Our formulation is diluted in a base of botanical carrier oils, but we still advise checking with your doctor before use during pregnancy or breastfeeding.

Question 9

Will it make my hair oily?

Accepted Answer

When used correctly, it should absorb without leaving hair greasy. Apply to the scalp only, use a few drops, and wash out within 24 hours.

Question 10

How long until I see results?

Accepted Answer

Hair grows slowly, so give any scalp treatment several weeks of consistent use. Results vary by person and depend on the cause of hair concerns. We focus on healthy scalp routines, not guaranteed timelines.

Question 11

What's the difference between your castor oil and cheaper ones?

Accepted Answer

Ours is cold-pressed (not solvent-extracted or hexane-processed), single-origin from India, and packaged in amber glass to protect the ricinoleic acid content. Cheap castor oils are often heat-refined, which destroys the fatty acid profile that actually thickens hair, brows and lashes.

Question 12

Can I use castor oil on eyebrows and eyelashes?

Accepted Answer

Absolutely — it is one of the best natural options for both. Dip a clean spoolie in the oil and apply nightly to clean brows and lash lines. Expect visibly denser brows in 6–8 weeks. Avoid getting oil directly into the eye.

Question 13

How do I use Moringa Frizz Control Oil?

Accepted Answer

Warm 2–3 drops between your palms and smooth through damp mid-lengths and ends after washing, or use on dry hair as a finishing sheen. Moringa is naturally lightweight, so it controls frizz without weighing hair down — safe for fine and coloured hair.

Question 14

Can I mix castor, moringa and rosemary oils?

Accepted Answer

Yes, and it's a powerful combination. A common Ghori ritual: castor + rosemary on the scalp overnight for growth, moringa on lengths and ends the next morning for shine. See the Rituals page for full stacks.

Question 15

Does castor oil clog pores or the scalp?

Accepted Answer

Castor oil is thick, so a little goes a long way. On the scalp, dilute 50/50 with our rosemary oil or a light carrier for easier washout. Always shampoo twice on wash day to fully remove it.

Question 16

Is Sublimizhair shampoo safe for coloured or keratin-treated hair?

Accepted Answer

Yes — it was engineered specifically for chemically treated hair. It's sulphate-free, colour-safe, and gentle enough for keratin, botox and bond-repair services. It will not strip colour or strip out treatments.

Question 17

How often should I wash with Sublimizhair?

Accepted Answer

2–3 times a week for most hair types. Oily scalps can go daily; dry or curly hair may prefer twice a week. Follow every wash with the matching conditioner on mid-lengths and ends.

Question 18

Do I need both the shampoo and conditioner?

Accepted Answer

The system is designed to work together — the shampoo cleanses and lifts the cuticle, the conditioner seals it back down and delivers hydrolysed proteins. Using both gives visibly softer, shinier hair in one wash.

Question 19

Can men use it?

Accepted Answer

Yes. Sublimizhair is unisex and works especially well for men experiencing thinning, product buildup, or dryness from hard water.

Question 20

What's the difference between the two serums?

Accepted Answer

Sublimizhair serum focuses on structural repair — hydrolysed proteins and ceramides that rebuild damaged bonds. Galvanizhair is a scalp-focused density serum with growth peptides and caffeine. Use Sublimizhair on lengths, Galvanizhair on the scalp.

Question 21

Can I use both serums together?

Accepted Answer

Yes — that's the intended full ritual. Galvanizhair on the scalp (AM or PM), Sublimizhair on damp mid-lengths and ends after every wash. Both are leave-in; no rinsing required.

Question 22

Are they safe for daily use?

Accepted Answer

Yes. Both are water-light, non-greasy and designed for daily leave-in application. Use 2–3 drops of each — more is not better.

Question 23

What needle size does the Ghori derma roller have?

Accepted Answer

0.5 mm titanium needles — the sweet spot for scalp use: deep enough to stimulate collagen and drive serum absorption, shallow enough for at-home use without downtime.

Question 24

How do I use a derma roller for hair growth?

Accepted Answer

Once or twice per week on a clean, dry scalp. Roll each thinning zone 8–10 times in four directions (up-down, side-side, diagonally). Immediately follow with Galvanizhair serum or rosemary oil for up to 300% better absorption. Disinfect with alcohol before and after each use.

Question 25

Does derma rolling hurt?

Accepted Answer

You'll feel a light tingling — not pain. If it hurts, you're pressing too hard. Let the weight of the roller do the work.

Question 26

How often should I replace it?

Accepted Answer

Every 3–4 months with normal use, or immediately if a needle bends. Titanium is more durable than stainless steel but not infinite.

Question 27

Do you disclose full ingredient lists?

Accepted Answer

Yes — every product page lists the complete INCI ingredient list, key actives with percentages where relevant, and any allergens. No hidden fragrance blends, no proprietary blend loopholes.

Question 28

Are your products safe for sensitive skin and scalps?

Accepted Answer

Our formulas are fragrance-light and dermatologist-reviewed. If you have a known allergy, always check the INCI list. For anyone patch-testing, apply behind the ear and wait 24 hours before full use.

Question 29

Do your products contain essential oils?

Accepted Answer

Some do — rosemary, peppermint and lavender feature in the oil range at safe cosmetic dilutions. If you're sensitive to essential oils, the Sublimizhair range and Moringa oil are the gentler picks.

Question 30

Are Ghori products safe for children?

Accepted Answer

The oils and Sublimizhair shampoo/conditioner are safe for children over 5. The derma roller and serums with active peptides are for adults only.

Question 31

Are they safe during pregnancy or breastfeeding?

Accepted Answer

Sublimizhair shampoo, conditioner and moringa oil are generally considered safe. We recommend avoiding concentrated rosemary and peppermint oils during pregnancy and always consulting your doctor before adding any new product.

Question 32

I'm shedding a lot — where do I start?

Accepted Answer

Begin with the Rosemary & Biotin oil 3× weekly and Galvanizhair serum daily on the scalp. Add the derma roller once a week after 2 weeks. Expect noticeably less shedding in the shower within 4–6 weeks.

Question 33

My hair is chemically damaged — which products?

Accepted Answer

The full Sublimizhair system: shampoo, conditioner and leave-in serum. Add moringa oil on ends. Avoid the derma roller until scalp is healthy. Visible softness and manageability in 2–3 washes; structural repair over 8–12 weeks.

Question 34

I have thinning edges — will your oils help?

Accepted Answer

Yes. Castor oil on edges nightly, rosemary oil on the crown/part 3× weekly, and Galvanizhair on the whole scalp daily is the strongest home stack. Give it 12 weeks minimum.

Question 35

Do your products help with dandruff?

Accepted Answer

The rosemary and peppermint oils have natural antimicrobial and cooling properties that soothe an itchy scalp. For persistent dandruff, alternate wash days with a medicated shampoo until the flare resolves, then maintain with Sublimizhair.

Question 36

Will Ghori products help my beard grow?

Accepted Answer

Yes. Rosemary oil and castor oil work identically on beard follicles as scalp follicles. Apply nightly, massage in, and leave to absorb.

Question 37

Do you ship internationally?

Accepted Answer

Yes — we ship worldwide from Dubai to over 60 countries. Options and rates are calculated at checkout based on weight and destination.

Question 38

Is shipping free?

Accepted Answer

Free standard shipping is offered on qualifying orders. International rates are calculated at checkout based on destination and weight.

Question 39

How long does delivery take?

Accepted Answer

UAE: 1–3 business days standard, next business day for express. GCC (Saudi, Bahrain, Kuwait, Oman, Qatar): 3–5 business days. Europe & UK: 5–8 business days. North America: 5–10 business days. Rest of world: 7–14 business days.

Question 40

Can I pay cash on delivery?

Accepted Answer

Yes, COD is available across the UAE and GCC. Select 'Cash on Delivery' at checkout. A small handling fee may apply on smaller orders.

Question 41

Can I track my order?

Accepted Answer

Yes — you'll get a tracking link by email as soon as your order ships, and you can also track live from your account page.

Question 42

Do you handle customs and duties for international orders?

Accepted Answer

For most destinations we ship DAP (Delivered At Place) — duties and local taxes, if applicable, are payable on delivery. We show an estimate at checkout where possible.

Question 43

What is your return policy?

Accepted Answer

Unopened products can be returned within 14 days of delivery for a full refund or exchange. Items must be in original condition with packaging intact.

Question 44

How do I start a return?

Accepted Answer

Email hello@theghori.com or WhatsApp +971 800 44674 with your order number. We'll guide you through the next steps.

Question 45

When will I receive my refund?

Accepted Answer

Refunds land back on the original payment method within 5–10 business days after we approve the return. COD refunds are issued via bank transfer.

Question 46

In what order should I apply everything?

Accepted Answer

General flow: 1) Derma roller (once weekly, dry scalp). 2) Galvanizhair or Rosemary oil into the scalp. 3) Wash with Sublimizhair shampoo. 4) Sublimizhair conditioner. 5) Sublimizhair leave-in serum on damp lengths. 6) Moringa oil on dry ends for finish.

Question 47

Can I use Ghori products with minoxidil or finasteride?

Accepted Answer

Yes — they layer well. Apply your prescription first, let it fully dry (20+ minutes), then apply Ghori serums or oils.

Question 48

Do I need to buy the full kit or can I start with one product?

Accepted Answer

Start with the one product for your primary concern. See how your hair responds, then add. The kits exist because our customers kept building the same stacks — but there is no obligation.

Question 49

Do you work with salons, pharmacies or retailers?

Accepted Answer

We do — Ghori is stocked by retailers across the region and on major marketplaces. For wholesale enquiries, write to hello@theghori.com with 'Wholesale' in the subject line.

Question 50

Press and collaborations?

Accepted Answer

We'd love to hear from you — hello@theghori.com.

Everything,
explained.

The Brand

Rosemary, Mint & Biotin Oil

Castor Oil & Moringa Oil

Sublimizhair Shampoo & Conditioner

Sublimizhair & Galvanizhair Serums

Derma Roller

Ingredients & Safety

Results & Hair Concerns

Orders & Shipping

Returns & exchanges

Rituals & Combining Products

Wholesale & Press

Speak to the house.

Everything,explained.